Common questions and support documentation

• What's the cancellation policy?
• How to book a home cleaning
• How do I contact my Pro?
• How does TIDY app work?
• What is the TIDY Fee?
• What is Peak Pricing?
• I can’t contact my Pro
• Do you bring your own cleaning supplies and equipment?
• How do referrals work?
• Delete my account

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• Can I bring someone with me to a job?
• What does "activation" mean?
• When do I get paid?
• Be a Pro Cleaner
• What should I wear to a job?
• How does TIDY do a Criminal Records Check in USA?
• I couldn't submit my background check
• Do I have to stay the entire time?
• Download TIDY Pro for Android
• What needs to be cleaned?

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• Privacy Policy
• User Agreement - USA
• User Agreement - Canada
• Professional Agreement -USA
• App Permissions
• Professional Agreement - Canada
• User Agreement - United Kingdom
• Professional Agreement - United Kingdom
• Cookies Policy