Common questions and support documentation

• What's the cancellation policy?
• How to book a home cleaning
• How does TIDY app work?
• How do I contact my Pro?
• What is the TIDY Fee?
• I can’t contact my Pro
• What is Peak Pricing?
• How to Reschedule a Booking
• How do referrals work?
• Emergency cancellation

Browse all articles

• What does "activation" mean?
• Can I bring someone with me to a job?
• When do I get paid?
• Be a Pro Cleaner
• What should I wear to a job?
• Download TIDY Pro for Android
• Do I have to stay the entire time?
• What does it mean to be an independent contractor?
• What needs to be cleaned?
• How does TIDY do a Criminal Records Check in USA?

Browse all articles

• Privacy Policy
• User Agreement - USA
• User Agreement - Canada
• Professional Agreement - Canada
• User Agreement - United Kingdom
• App Permissions
• Professional Agreement -USA
• Professional Agreement - United Kingdom