Why didn’t I get the Pro I chose?

When you book a Pro (through Search, the Change Pro feature, the Choose Pro feature, rescheduling, or their profile), you are immediately confirmed with that pro to service your booking. However, sometimes a Pro will have something come up and they can no longer service your booking. Pros can then decide to remove themselves.

We’re proud to say that the vast majority of Pros keep the jobs claimed through Instant Book. In the case where your chosen Pro decides not to do your booking, the platform automatically helps match you with another Pro. If you’d like to choose another Pro you are welcome to use the Change Pro feature found in our iOS and Android apps.
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