Job access issues

Are you having trouble getting into your client’s home? If you haven’t checked their entry info in the Dashboard page, you can look there for special instructions. If that does not work, contact the customer (also available from the job details page).

If you don’t hear from them immediately please wait 30 minutes after the booking start time before leaving. Try contacting your customer a few more times. Remember not all of your clients have cell phones listed on their accounts. It's safest to text, call, and try the doorbell when reaching out.
If you haven't heard from your customer at the end of 30 minutes, feel free to go - you’ll earn the full payment for the booking, up to three hours.
Remember to alert TIDY when you have issues completing a job as scheduled through the form below.
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