How to avoid fees
Here are some suggestions:
Cancellation fee: You will be subject to a fee if you cancel a booking within 48 hours of the start time; the closer to the booking, the greater the amount. The app will let you know if you are claiming a booking within the cancellation window, as well as the fee.
Late fee: You may be subject to a late fee if you show up after the requested start time. If you do feel there is a chance you might run late, it's best to let your customer know as soon as possible. Another way you can avoid this fee is by letting your customer know in advance that you are running late by texting them and making them aware of this or marking that you are running late when you use the “On My Way” feature in the app.
No Show fee: A no show fee is issued when your client reports that no one showed up to their booking or if you are so late that they decide to cancel. If you arrive and your customer is not there, it is important to make sure you follow the process to let us know that you attempted to work. First, check in to the Booking when you arrive at the location, reach out to the customer multiple times (by calling, texting, and using the in app chat feature), stay around the location for 30 minutes and check out when you leave. This way if a client who is not present tries to say that you did not show up, there is clear evidence to dispute that fact.
Left Early fee: A fee may be applied to your payment for leaving early without confirming the completion of the service. Our best Pros steer clear of this fee by staying at the appointment for the entire duration. Remember that if you complete all of the standard tasks you can use the remaining time to complete an Extra (i.e. inside cabinets, inside fridge, inside oven, interior windows, or laundry wash & dry). Customers pay for a certain amount of time for their residence. They appreciate all of that time being used to complete the booking.
Service Issue fee: Service issue fees are added in the event that a customer expresses serious dissatisfaction with a cleaning service to the point that a replacement booking or a full refund is supplied. To avoid this fee, top Pros practice clear and open communication with their clients, asking they want, what their priorities are, and focusing their cleaning toward these.
Key Replacement fee: If your client left keys for you, a fee will be charged if they are reported missing. The best way to avoid a key replacement fee is to communicate with your client exactly where you should leave the key before you are ready to leave the booking.
Referral fee: If you offer services to clents outside of the platform, a referral fee will be charged on your next payment. If you would like to work with that client again, please ask them to add you to their Pros; this will ensure that you get a request for their future bookings.
Damaged/Missing Item Fee: If your client reports that an item is damaged or missing, TIDY app will charge a fee to compensate them for the cost of the item. Always make sure you're very careful not to damage anything while in your client’s home.
Note: If you cancel a job within 2hrs of the booking there is a find of up to $30 or £30.
If you cancel with 24hrs there is a fine of $10 or £10