My ID was rejected

If you ran into a problem while trying to submit your ID verification, make sure the materials you’re submitting meet the requirements. These include:

the picture of yourself and your ID are crystal clear
the photos are taken in a well-lit place and not at an angle
you’re using an approved form of ID (passport, driver’s license, government issued ID but NOT school IDs or government benefits cards)
If you're still having issues, feel free to chat with us!
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